Refund policy
FINAL SALE, RETURNS, AND REFUNDS POLICY
ALL SALES ARE FINAL
All sales are final. Dulce Nostalgia does not accept returns, exchanges, or refunds due to change of mind, personal preference, ordering the wrong item or quantity, or no longer needing the merchandise.
HANDCRAFTED PRODUCTS
Many Dulce Nostalgia products are handmade, hand-painted, or handcrafted. Slight variations in color, glaze, texture, brushwork, pattern placement, shape, finish, and dimensions are natural characteristics of handcrafted products and are not considered defects. Colors may also appear slightly different depending on screen settings.
ORDER CANCELLATIONS AND CHANGES
Orders enter processing immediately after they are submitted. Once an order has been placed, it cannot be canceled or changed.
If Dulce Nostalgia is unable to fulfill an order or ship it within the stated timeframe, we will contact the customer and provide any options or remedies required by applicable law.
CUSTOM AND PERSONALIZED ORDERS
Custom, personalized, and made-to-order products are final sale.
Once the customer approves a design, proof, spelling, names, dates, colors, quantities, or other personalization details, the order cannot be changed, canceled, returned, or exchanged. Approval authorizes Dulce Nostalgia to begin production.
The customer is responsible for reviewing all spelling, dates, names, quantities, colors, and design details before providing approval. This restriction does not apply if the finished product materially differs from the approved design or arrives damaged.
DAMAGED OR BROKEN ORDERS
If an order arrives damaged or broken, the customer must contact Dulce Nostalgia at dulcenostalgiausa@gmail.com within 48 hours of delivery.
The customer must retain the complete shipment until the claim has been fully resolved, including:
• The original shipping box or mailing container
• All interior packaging and protective materials
• The shipping label and tracking information
• Every item received, including damaged and undamaged items
• All broken pieces
The customer must provide:
• The order number
• A description of the damage
• Clear photographs of the exterior of the box from all sides
• Clear photographs of the shipping label
• Photographs of the interior packaging and protective materials
• Photographs of every damaged item and all broken pieces
• A photograph showing the complete contents of the shipment
Do not discard, repair, alter, or reship any item or packaging while the claim is under review. USPS or another shipping carrier may require the customer to take the complete package, its contents, and all packaging materials to a local carrier facility for inspection.
Dulce Nostalgia may file or coordinate the carrier claim. The customer must cooperate with all documentation and inspection requirements. Failure to provide or preserve the requested evidence may prevent us from verifying the damage, pursuing the carrier claim, or approving a resolution.
INCORRECT OR MISSING ITEMS
If the customer receives an item that is materially different from the item ordered, or an item is missing from the shipment, the customer must notify Dulce Nostalgia at dulcenostalgiausa@gmail.com within 48 hours of delivery.
The customer must provide the order number, a description of the issue, clear photographs of all items received, the complete packaging, and the shipping label. Without sufficient evidence, Dulce Nostalgia may be unable to verify the error or provide a replacement or refund.
RESOLUTION OF APPROVED CLAIMS
After reviewing the evidence, Dulce Nostalgia will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, refund, store credit, or another remedy required by applicable law.
Do not return any product unless Dulce Nostalgia provides written authorization and return instructions. Unauthorized returns will not be accepted.
Original shipping charges are non-refundable except when required by applicable law or when Dulce Nostalgia determines that the order arrived damaged, materially defective, or incorrect.
This policy does not limit any rights or remedies available to customers under applicable law.
CONTACT
Dulce Nostalgia
dulcenostalgiausa@gmail.com
dulcenostalgia.com