Shipping policy
SHIPPING POLICY
Last updated: October 6, 2026
This Shipping Policy applies to orders placed with Dulce Nostalgia LLC through dulcenostalgia.com.
ORDER PROCESSING AND PRODUCTION TIMES
Processing or production time is separate from the carrier’s transit time.
• Ready-to-ship items are typically processed within 1–3 business days.
• Personalized items are prepared according to the timeframe shown on the product page or provided in the written order confirmation.
• Custom or hand-painted Talavera pieces typically require 5–6 weeks for production unless a different timeframe is stated in writing.
• Large, wholesale, corporate, wedding, and special-event orders follow the production and shipping schedule stated in the applicable quote or order confirmation.
Business days are Monday through Friday, excluding United States federal holidays.
Orders cannot be canceled or changed after they are submitted. Custom and personalized orders cannot be changed or canceled after the customer approves the design or proof. If Dulce Nostalgia cannot ship an order within the promised timeframe, we will contact the customer and provide the options required by applicable law.
SHIPPING DESTINATIONS
Standard online checkout is currently available only for United States destinations for which a shipping rate appears at checkout.
Most orders ship from Chelsea, Michigan. Certain custom or made-to-order products may ship separately or directly from Mexico. When an order is sent in multiple packages, the customer may receive more than one tracking number.
International shipping is available only when offered at checkout or arranged through a written quote. International customers are responsible for applicable duties, taxes, customs charges, brokerage fees, or import requirements unless Dulce Nostalgia states otherwise in writing.
SHIPPING METHODS AND DELIVERY ESTIMATES
Available shipping services and rates are displayed at checkout. Depending on the order and destination, carriers may include USPS, UPS, DHL, or another appropriate carrier.
Delivery estimates shown at checkout begin after processing or production is complete. Carrier transit times are estimates and are not guaranteed unless the selected service expressly includes a delivery guarantee.
Selecting expedited or express shipping shortens the carrier’s transit time only. It does not shorten production or personalization time unless Dulce Nostalgia agrees to an accelerated schedule in writing.
SHIPPING RATES AND PACKAGING
Shipping rates are calculated using factors such as destination, package weight, dimensions, carrier, and selected service. The amount charged may include reasonable packaging and handling costs necessary to protect fragile merchandise.
Eligible orders containing 40 or more pieces may qualify for free standard shipping within the contiguous United States when the free-shipping option appears at checkout or is confirmed in writing by Dulce Nostalgia. Free shipping does not include expedited service, international shipping, oversized shipments, or destinations outside the contiguous United States unless expressly stated.
Our products may include fragile, handmade ceramic, glass, and decorative pieces. Orders are packaged using appropriate boxes, padding, dividers, recycled protective materials, and other safeguards based on the products ordered.
SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address.
Address changes are not guaranteed after an order is submitted. Please contact us immediately if you discover an error. We cannot redirect a shipment after the carrier has accepted it unless the carrier permits the change.
If an order is returned because of an incorrect or incomplete address, refusal, failed delivery attempts, or failure to claim the package, the customer may be responsible for the cost of reshipping it. Original shipping charges are non-refundable except where required by law or when the return resulted from an error by Dulce Nostalgia.
TRACKING
When tracking is available, the customer will receive a shipping confirmation at the email address provided during checkout. Tracking information may take 24–48 hours to update after a shipping label is created.
A shipping-label notification does not necessarily mean that the carrier has already received the package. Carrier tracking will update after the package is accepted and scanned.
DELAYS
Dulce Nostalgia is not responsible for delays caused by weather, natural disasters, carrier interruptions, customs inspections, incorrect addresses, holidays, or other circumstances beyond our reasonable control.
However, this provision does not limit any rights or remedies available under applicable law. If we cannot ship within the timeframe promised by Dulce Nostalgia, we will notify the customer and provide legally required options concerning the delay or cancellation.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but it cannot be located, please contact us immediately. Customers should also:
• Confirm that the shipping address on the order is correct.
• Check the delivery location, mailbox, entrances, and surrounding area.
• Ask household members, neighbors, building management, or the receiving desk.
• Contact the carrier using the tracking number.
Dulce Nostalgia will assist with a reasonable carrier investigation. Any available replacement, refund, or other resolution will depend on the investigation, the circumstances, carrier coverage, and applicable law.
DAMAGED PACKAGES, MISSING CONTENTS, OR INCORRECT ITEMS
Inspect your order immediately after delivery.
If an item arrives broken or damaged, contents are missing, or you receive an item different from the one ordered, contact Dulce Nostalgia at dulcenostalgiausa@gmail.com within 24 hours of delivery.
Your message must include:
• Your name and order number.
• A description of the problem.
• Clear photographs of the exterior of the shipping box from all sides.
• A clear photograph of the shipping label and tracking number.
• Photographs of the internal packaging and protective materials.
• Photographs of every damaged or incorrect item.
• A photograph showing all contents received.
Keep the original shipping box, shipping label, wrapping, inserts, protective materials, all damaged and undamaged merchandise, and any broken pieces until Dulce Nostalgia and the carrier confirm that the claim is closed.
Do not discard, repair, alter, use, or reship the products or packaging. The carrier may require the recipient to present the entire package and its contents at a carrier location for inspection.
Failure to provide the requested evidence or preserve the package and its contents may prevent Dulce Nostalgia or the carrier from investigating or approving the claim.
Dulce Nostalgia may file or coordinate the carrier claim. After reviewing the evidence, we will determine the appropriate resolution, which may include replacement, refund, store credit, or another remedy required by applicable law. Additional conditions are stated in our Refund Policy.
HOTELS, EVENT VENUES, AND THIRD-PARTY RECEIVING LOCATIONS
Customers requesting delivery to a hotel, venue, event planner, warehouse, mailroom, or other third-party location are responsible for confirming that the location will accept and safeguard the shipment.
The address must include the recipient’s complete name and any reservation, event, room, company, department, or reference information required by the location. Delivery confirmed by the carrier to the authorized receiving desk or address constitutes delivery to the requested destination, subject to applicable law.
CONTACT INFORMATION
Dulce Nostalgia LLC
19904 Danube Ct
Chelsea, Michigan 48118
United States
Email: dulcenostalgiausa@gmail.com
Website: https://dulcenostalgia.com